CASA ANNA PRIVACY POLICY
Last updated: 14 July 2023

Our contact details
Name: Annabel Stacey
Phone Number: +44 7960 865564
E-mail: annabelstacey@yahoo.co.uk

The type of personal information we collect
We currently collect and process the following information:
• Name and contact details (email, phone number, postal address)

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you in connection with an enquiry or reservation for our holiday property.

We use the information that you have given us in connection with enquiries and reservations, and also (if you opt in to receive this) to send you occasional information and offers about our holiday property/properties.

We share this information with SuperControl. We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will protect your data on our behalf in compliance with all applicable Data Protection Laws.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Annabel Stacey at annabelstacey@yahoo.co.uk or on +44 (0)7960 865564.
(b) We have a contractual obligation.

How we store your personal information
Your information is securely stored. We keep your contact details and booking information until you ask us to dispose of it.

Your data protection rights
Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstancess

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at annabelstacey@yahoo.co.uk or +44 (0)7960 865564 if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at annabelstacey@yahoo.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://ico.org.uk

Use of cookies on our website
A cookie is a small file sent to your computer’s hard drive by a web page that you visit. Cookies allow web applications to recognise your device (IP address), as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device’s functions.

We use traffic log cookies to compile statistics about the popularity of our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.

Acceptance of these terms
By using our website and/or our services, which require the use of your personal data; you signify your acceptance of the terms of our privacy policy.

Please do not proceed if you do not agree to the terms of our privacy policy and/or wish to enquire further about them.

We reserve the right to make changes to this privacy notice at any time.